2,190+

Tasks Completed

8

Team Members

110+

Active Customers

98/100

Customer Rating

Our Promise

Save Time

We happily manage the upkeep of your website 24-7-365 so you can focus on your business.

Save Money

Our affordable rates allow you to reinvest in your business and focus on generating more income.

Rest Easy

No site woes! Be assured your website is maintained by experienced WordPress specialists.

How it works

Site Review

1. Site Review

We'll take a look at your current site just to be sure that we can provide the support you need.

Choose Plan

2. Choose Plan

Once we've analyzed your requirements, we'll suggest what we think is the best care plan for you.

Account Set-up

3. Account Set-up

There's a small amount of admin work and account set-up to sort out - then you'll be covered.

You're Supported

4. You're Supported

You can then submit your support task via chat, email or support ticket as we manage your site.

Running Your Business Just Got Easier

Enjoy a stress-free experience while running your WordPress Website. We manage your site while you level up your business.

Get Started

How We Can Support You

Complimentary Audit

After signing up, we'll run your website through our performance checks and optimize it accordingly.

Administrative Tasks

We'll take away any worries you may have owning a WordPress site. We'll handle all maintenance tasks.

WordPress Updates

WordPress core, theme and plugins will be updated and tested without you ever being bothered about it.

Cloud Backups

Rest assured knowing if anything should ever happen to your website, we can restore it.

Security Monitoring

Ongoing security scans are powered by Sucuri. This protects your site from any potential issues.

Uptime Monitoring

Website downtime brings both monetary and productivity problems. We'll prevent these hazards.

Malware Removal

In the event of a malware infection, we'll fully clean your website and secure it to prevent future infections.

Performance Optimization

We'll optimize your website speed to an acceptable level, in-turn gaining ranking advantage over competitors.

Site Migration / Clone

We'll migrate or clone your WordPress site to any location of your choice fast and pain free with no issues.

Monthly Reports

Every month, we'll send you an executive summary of all the things we've done on your website.

Responsive Team

We'll have your tasks done within a day. If we can't, we'll send you a time estimate immediately.

Agency Offering

We're a digital agency. You can tap into our whole team for discounted add-on services - 20% off.

About WP Support

WP Support is a WordPress website support & maintenance service provided by WebSoft Development LLC (WSD), a Web Design & Digital Marketing Agency.

Started in 2009, WSD has been building and looking after websites for over a decade.

We are a full-service digital marketing agency meaning you can get everything you need in one place.

We pride ourselves on our response and turnaround times. Unlike freelance or in-house WordPress support, we're a team of people, so there is always someone available to help you.

Are we right for you?

As a small business owner you have a MILLION things to focus on, but messing around with the technical aspects of WordPress should NOT be one of them.

You could do things the hard way... watch YouTube videos, search Google, and read forums to seek the answers you're looking for. OR You can send us an email with the task you need help with, and our WordPress experts can take it from there.

It's like having a technical support staff part of your team. But, only at a fraction of the cost.

Sign-up Today!

Choose a Support Plan that Suits You

No minimum term. No hidden fees. Cancel anytime. 30-Day Money Back Guarantee.

Standard Plan

$49/site/month

Suitable for small websites or blog

  • Zero setup cost
  • 2 support tasks
  • WordPress updates (Core, theme & plugins)
  • Remote cloud backups
  • Security checks
  • Vulnerability checks
  • Performance checks
  • Uptime monitoring
  • Blacklist monitoring
  • Monthly report
  • Google Analytics integration
  • Email & ticket support
Get Started

Premium Plan

$79/site/month

Perfect for business owners looking to grow

  • All of our Standard features plus...
  • 2 additional support tasks (4 in total)
  • Dedicated account manager (priority support)
  • Performance optimization
  • Malware removal
  • Broken link monitoring
  • Spam protection
  • Comments management
  • Site migration/clone
  • Advanced monthly report
  • Quarterly strategy calls
  • Discounted agency add-on services (20% off)
Get Started

Don't require monthly support? Order a single task for $27.

Frequently Asked Questions

  • Why can't I sign-up online?
    • Unlike a lot of WordPress Support agencies, we like to have a look at your site and run some tests on it before we offer you support (and take your money).

      We will ask you to provide us with your WordPress login information and your website hosting login info or FTP/cPanel URL, username and password. Before we do this, we'll send you our Non-disclosure agreement. This is a formal document that explains what we will and won't do to your site. It also confirms that we will act in the strictest confidence when working on your site.

      Until we've run these tests (at our own expense) we don't know anything about the condition of your site. We can't promise awesome support if we don't know what we are dealing with.

  • Do you have a Service Level Agreement?
    • Yes. We've purposefully kept it very simple, and it can be found here.

  • How do you record and report tasks?
    • We use Freshdesk for all support requests (including WordPress support questions). When you raise a ticket, we'll respond and update the ticket as we work on your request. Once done, we mark the ticket closed.

      We record all this information and can provide you with a spreadsheet of dates and completed tasks. We're pretty organized!

  • Do you cover websites not built on WordPress?
    • No. We only support sites build on the WordPress platform - we can't be experts at everything!

  • How do I know you're any good?
    • WP Support is a service of WebSoft Development LLC which has been working online since 2009. We've worked on hand-coded sites, bespoke CMS systems and over the past decade, WordPress. We look after hundreds of websites for large and small clients and we're passionate about WordPress and making sure our clients' websites are as good as they can be.

      But you don't have to take our word for it - if you'd like to speak to some of our existing clients about our service, we'll be happy to facilitate that.

  • I only need help with a single task, can you still help?
    • Yes, we accommodate general support tasks for only $27 per task. We find that most WordPress problems can be fixed within 30 minutes. Here is an example list of general support tasks.

      If you send a task that is outside of our scope we will contact you and provide you some options or quotes to help assist you. Just complete this form to get started.

  • How long does a task take to complete?
    • We strive to complete all tasks within 24 hours. If you're on the Premium plan we'll respond within 8 business hours, but it usually happens MUCH faster. If we need additional information or clarification about the job we will notify you via email.

  • If I need a new website design can you still help me?
    • We're not just WordPress Support experts, we're a full-service web design and marketing agency. You can tap into our agency services at a discounted rate. Contact us here.

  • Do you offer a money back guarantee?
    • We're confident you'll love working with us, but in case you don't we offer a 100% money back guarantee. Just let us know within the first 30 days of subscribing.

  • Can't find an answer?
    • If you can't find an answer to your question above, get in touch and we'll be happy to answer any additional questions you may have.

What our customers say

Our Partners

WordPress
WooCommerce
Elementor
Sucuri
Yoast

Get in touch

WP Support is part of WebSoft Development LLC.

We provide WordPress support for all types of website - from small blogs to large corporate sites. It doesn't matter who built it, where it's hosted or how broken it might be!

We offer a 30 day money back satisfaction guarantee.

If you'd like us to run a free Site Audit on your site and send you the results, complete the form on this page.

Just want to send us a message? Again, just use the form.

Call Us

+1-307-317-3636

Say hello